Dbgtgoten
April 11th, 2008, 06:17
I thought you guys would like to hear maybe but i was just talking to microsoft support because my account was suspended due to payment options.
When i'd try to log on it'd say change profile, i clicked that and it automatically delogged me and blocked me from changing membership, then i was like what happened and i called Microsoft support which was the worst support ever.
After talking to them on the phone for 30 mins explaining my problem they started telling me that i couldn't change anything on my account and only my uncle who paid 1 month had full control of my account even tho i was the one who originally made it and paid it with my mothers card.
They refused to change any payment options unless they spoke with him even tho we were willing to pay the 15$ that was apparently owed and 50$ for a whole year on top of that they transferred me to 5 different representatives in different departments saying they were mistransfers, and also refused my right to talk to a supervisor over and over and told me if i could not get my uncle permission to edit my own account they would not do anything.
What makes matters worse is that they told me to my face because i told them theres no way i can contact him because my aunt is no longer married to him and i am unable to reach him they wouldn't let me do anything or speak to a supervisor then when i told them wth what if he was dead, They replied then theres no way i can access my account.
When they told me "oh no you can't access your account ever" it made me felt like they put a =) at the end this is the worst support ever from xbox360 i've ever had.
Now that i am done ranting did anyone have the same problem -____- or does anyone know a way i can contact to get higher ups on this. :mad:
When i'd try to log on it'd say change profile, i clicked that and it automatically delogged me and blocked me from changing membership, then i was like what happened and i called Microsoft support which was the worst support ever.
After talking to them on the phone for 30 mins explaining my problem they started telling me that i couldn't change anything on my account and only my uncle who paid 1 month had full control of my account even tho i was the one who originally made it and paid it with my mothers card.
They refused to change any payment options unless they spoke with him even tho we were willing to pay the 15$ that was apparently owed and 50$ for a whole year on top of that they transferred me to 5 different representatives in different departments saying they were mistransfers, and also refused my right to talk to a supervisor over and over and told me if i could not get my uncle permission to edit my own account they would not do anything.
What makes matters worse is that they told me to my face because i told them theres no way i can contact him because my aunt is no longer married to him and i am unable to reach him they wouldn't let me do anything or speak to a supervisor then when i told them wth what if he was dead, They replied then theres no way i can access my account.
When they told me "oh no you can't access your account ever" it made me felt like they put a =) at the end this is the worst support ever from xbox360 i've ever had.
Now that i am done ranting did anyone have the same problem -____- or does anyone know a way i can contact to get higher ups on this. :mad: