Sony Europe taken to court for alleged consumer rights violations

Sony Europe is being dragged before the Australian Federal Court over its refund policy for digital goods on the PlayStation Store.
The Australian Competition and Consumer Commission (ACCC) alleges that, from September 2017, Sony Europe refused to offer refunds for any games that had been downloaded, or if more than 14 days had passed since purchase.
According to the ACCC allegations, Sony Europe also claimed it does not have to provide refunds unless the developer told the consumer the game was "irreparable faulty or otherwise authorised a refund."
Additionally, Sony Europe would only offer PlayStation Store credit in refund, rather than money.
The ACCC argues that these policies do not reflect the consumer rights guaranteed under Australian law.
"We allege that Sony Europe gave false and misleading information to their customers about their rights in relation to games sold via its PlayStation Store," said ACCC chair Rod Sims in a statement.
"Consumer guarantees do not expire after a digital product has been downloaded as we allege Sony Europe told consumers, and refunds must be given in the form of original payment unless a consumer chooses to receive it in store credit.
"Consumers who buy digital products online have exactly the same rights as they would at a physical store."

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