Dear microsoft... a letter to MS about backwards compatibility.
I wrote a letter to MicroSoft wondering why so many of the games I own aren't supported on the 360 yet?
This was submitted via the web based contact form:
I am trying to find out when certain games are going to be added to the backward compatible game listing, and if they are not planning on being supported, why?
I own over $1000.00 of games and accessories that are currently of no use on the new xbox 360 system.
I am curious as to why Microsoft has done such a poor job maintaining its loyal consumer base and supporting it's existing xbox titles and products?
I even understand development on yet ANOTHER xbox like product has began. Slated for release in 4-7 years.
Is it Microsoft's method to create a false sense of product longevity and support and then issue new products that intentionally do not support previous software, forcing users to re-buy over and over?
after dismantling an xbox 360 there is literally almost no physical difference in it from the previous xbox.
more power in graphics and processor, maybe, but it is still a cpu based system, on dvd media with live service support.
There are no differences that should not permit full compatibility with xbox titles, unless intentionally engineered to create the incompatibility via system software.
The reply I received:
Mr. Gallagher,
Thank you for writing Xbox Customer Support!
We appreciate your feedback. Although we can't respond to your suggestion individually, we, at Xbox Customer Support, apologize for the inconvenience.
We consider all of the suggestions and comments sent in by our members, and we maintain an internal database of suggestions that we consult and prioritize.
Customer satisfaction is our main goal and we will improve our service in the future. Again, In behalf of Microsoft Xbox Customer Support, we deeply apologize for the inconvenience.
For further assistance, please don't hesitate to write back or call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience, and we will be happy to help you. We are open everyday from 9am to 1am EST/ 6am to 10pm PST.
To expedite service, please provide Service Request Number 1032053010 when you call.
Good News! You may link your console to your Windows Live ID, and check repair status online at the web site: http://service.xbox.com.
Sincerely,
Jon
Xbox Customer Care Team