EA has proven that it's not afraid to bring the banhammer down on Origin users who defy their Terms of Service; though its stringent adherence to that policy has, on occasion, provided cause for concern. In March, a user on theDragon Age 2 forums was banned for breaking the forum's rules, only to find out he'd been prohibited from using his purchased copy of the game as well. Though EA reinstated his Origin access and chalked it up to a system error,Rock, Paper, Shotgun reported that it was not an isolated incident.
EA has never explicitly said that handing out Origin bans alongside forum bans was its modus operandi; however, RPS finally received an official statement on the bans from EA Corporate Communications' John Reseburg. According to him, "when someone violates our Terms of Service, we are forced to take actions that can include suspensions and other measures." That's not a clear confirmation of the policy, though Reseburg later added, "We have listened to our customers and are planning a policy update which will include more equitable rules on suspensions – we want to make sure the time fits the crime."
It seems utterly bizarre that EA wouldn't be explicitly clear about a policy that carries as heavy a punishment as this. We can understand wanting to keep a forum free from the blight of obscenity, but if that comes at the cost of preventing legitimate purchasers of EA's products from accessing said games, those purchasers deserve to know about it ahead of time. As it stands now, Reseburg simply suggests, "any user with a question about suspensions or our policies to please contact us at (866) 543-5435 so we can address their specific situation."
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