robotdevil
May 4th, 2006, 04:43
I recently emailed SCEA to get a better understanding of their position on homebrew software. I just get tired of all the speculation and wanted some real answers. Well, looks like I won't get them anytime soon. Here's SCEA's response to my first email:
Thank you for writing us.
Sony Computer Entertainment America, Inc. (SCEA) does not recommend downloading any unauthorized
software (i.e. games, movies, etc.) for your PSP(TM) portable entertainment system from the
Internet; these software downloads have not been officially tested nor approved by SCEA and may
cause damage to your PSP system.
Any damage caused to your PSP system due to your use of unauthorized software downloads will void
your Limited Sony Warranty for the PSP system. The only approved network updates can be found at
PlayStation.com.
Please visit the link below to download and install available system updates for the PSP(TM)
portable entertainment system.
http://www.us.playstation.com/psp.aspx?id=softwareupdate
If you have further questions regarding this message, please refer to your email case
number:*******.
Paul A.
Multimedia CSR
Sony Computer Entertainment America
Consumer Services Department
Sounds like someone just copied and pasted the answer from the website. So I sent a second inquiry (this one somewhat less pleasant than the first). Here is the response:
Thank you for writing us.
As much as we would like to address all of your questions, there are certain topics that are simply
out of the scope of this department within Sony Computer Entertainment America (SCEA). You have
reached the Consumer Services Department within SCEA, and we handle all general inquiries for our
PlayStation(R) family of products, warranty and repair information, installation and
troubleshooting, general corporate business inquiries, PlayStation(R) Underground(TM) Club
Membership inquiries, and third party software referrals, just to name a few.
Very specific questions on any particular product (e.g., manufacturing process), programming details
of software or hardware, 'reasons or beliefs' on why a product did or did not include certain
features, personal opinions, and personal contact information for developers, publishers, and other
company employees, are some of the topics that cannot be addressed. Also, there are certain topics
that we may not be able to address due to the fact that they are confidential and proprietary to
SCEA.
Additionally, due to the complex nature of this industry and its products, certain information is
just not easily available. You may be able to do some thorough research on your own at the local
library, internet search engines, and at academic institutions.
If you have further questions regarding this message, please refer to your email case
number:*******
Joseph
Multimedia CSR
Sony Computer Entertainment America
Consumer Services Department
Again, no response. I doubt very much that the answer is a proprietary secret, and the original message asked them to forward the inquiry on until it could be answered. I have blanked out the case number, but the rest of the email is unaltered. I don't know if anyone else has tried this, but if you have any more information I would appreciate it.
Note to webmasters:
If this thread does not belong here please move it to where it does belong.
Thank you for writing us.
Sony Computer Entertainment America, Inc. (SCEA) does not recommend downloading any unauthorized
software (i.e. games, movies, etc.) for your PSP(TM) portable entertainment system from the
Internet; these software downloads have not been officially tested nor approved by SCEA and may
cause damage to your PSP system.
Any damage caused to your PSP system due to your use of unauthorized software downloads will void
your Limited Sony Warranty for the PSP system. The only approved network updates can be found at
PlayStation.com.
Please visit the link below to download and install available system updates for the PSP(TM)
portable entertainment system.
http://www.us.playstation.com/psp.aspx?id=softwareupdate
If you have further questions regarding this message, please refer to your email case
number:*******.
Paul A.
Multimedia CSR
Sony Computer Entertainment America
Consumer Services Department
Sounds like someone just copied and pasted the answer from the website. So I sent a second inquiry (this one somewhat less pleasant than the first). Here is the response:
Thank you for writing us.
As much as we would like to address all of your questions, there are certain topics that are simply
out of the scope of this department within Sony Computer Entertainment America (SCEA). You have
reached the Consumer Services Department within SCEA, and we handle all general inquiries for our
PlayStation(R) family of products, warranty and repair information, installation and
troubleshooting, general corporate business inquiries, PlayStation(R) Underground(TM) Club
Membership inquiries, and third party software referrals, just to name a few.
Very specific questions on any particular product (e.g., manufacturing process), programming details
of software or hardware, 'reasons or beliefs' on why a product did or did not include certain
features, personal opinions, and personal contact information for developers, publishers, and other
company employees, are some of the topics that cannot be addressed. Also, there are certain topics
that we may not be able to address due to the fact that they are confidential and proprietary to
SCEA.
Additionally, due to the complex nature of this industry and its products, certain information is
just not easily available. You may be able to do some thorough research on your own at the local
library, internet search engines, and at academic institutions.
If you have further questions regarding this message, please refer to your email case
number:*******
Joseph
Multimedia CSR
Sony Computer Entertainment America
Consumer Services Department
Again, no response. I doubt very much that the answer is a proprietary secret, and the original message asked them to forward the inquiry on until it could be answered. I have blanked out the case number, but the rest of the email is unaltered. I don't know if anyone else has tried this, but if you have any more information I would appreciate it.
Note to webmasters:
If this thread does not belong here please move it to where it does belong.