retroremakes
December 27th, 2009, 23:20
http://cache.gawker.com/assets/images/gizmodo/2009/12/applepod.jpgConsumerist is investigating a reader's complaint regarding the inability to purchase an iPhone through AT&T's website when using an NY zip code. So far they've discovered that, according to a CS rep: "New York (http://gizmodo.com/tag/newyork/) is not ready for the iPhone."
This is the conversation Consumerist's Laura Northrup had with an AT&T customer service representative after confirming that iPhones were not available when using any New York zip code:
Daphne: Welcome to AT&T online Sales support. How may I assist you with placing your order today?
Laura: Hi, I was looking at the iPhone 3Gs and the system tells me that I cannot order one in my ZIP code. My zip code is 11231. (Brooklyn, NY) Is this true? Are iPhones no longer available in New York City (http://gizmodo.com/tag/newyorkcity/)?
Daphne: I am happy to be helping you today . Yes, this is correct the phone is not offered to you because New York is not ready for the iPhone.
Daphne: You don't have enough towers to handle the phone.
Laura: Thank you for your help. So the phone is not available to people anywhere in the city?
Daphne: Yes this is correct Laura.
Yikes. So the solution to the localized strain heavy data usage is putting on a network is to stop online sales of a particular phone? Doesn't exactly seem like a sensible idea, especially since there are plenty of phones in AT&T's brick-and-mortar stores in New York. I'm definitely curious to hear if AT&T makes an official statement on this issue and what the explanation for this odd issue is. [Consumerist (http://consumerist.com/2009/12/att-customer-service-new-york-city-is-not-ready-for-the-iphone.html)]
Photo by 1Happysnapper(is trying to catch up ) (http://www.flickr.com/photos/21560098@N06/3636921327/)
http://ads.pheedo.com/img.phdo?p=1 (http://ads.pheedo.com/click.phdo?p=1) http://a.rfihub.com/eus.gif?eui=2226 http://feedads.g.doubleclick.net/~a/T0zuP2zVsbRp2zaNjxAYvUCOte8/0/di</img> (http://feedads.g.doubleclick.net/~a/T0zuP2zVsbRp2zaNjxAYvUCOte8/0/da)
http://feedads.g.doubleclick.net/~a/T0zuP2zVsbRp2zaNjxAYvUCOte8/1/di</img> (http://feedads.g.doubleclick.net/~a/T0zuP2zVsbRp2zaNjxAYvUCOte8/1/da)
http://feeds.feedburner.com/~ff/gizmodo/full?d=H0mrP-F8Qgo</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=IIHr2YUjp4M:wIUP5aPfCZ0:H0mrP-F8Qgo) http://feeds.feedburner.com/~ff/gizmodo/full?d=yIl2AUoC8zA</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=IIHr2YUjp4M:wIUP5aPfCZ0:yIl2AUoC8zA) http://feeds.feedburner.com/~ff/gizmodo/full?i=IIHr2YUjp4M:wIUP5aPfCZ0:D7DqB2pKExk</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=IIHr2YUjp4M:wIUP5aPfCZ0:D7DqB2pKExk) http://feeds.feedburner.com/~ff/gizmodo/full?i=IIHr2YUjp4M:wIUP5aPfCZ0:V_sGLiPBpWU</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=IIHr2YUjp4M:wIUP5aPfCZ0:V_sGLiPBpWU)
http://feeds.feedburner.com/~r/gizmodo/full/~4/IIHr2YUjp4M
More... (http://feeds.gawker.com/~r/gizmodo/full/~3/IIHr2YUjp4M/att-to-new-yorkers-you-dont-have-enough-towers-to-handle-the-iphone)
This is the conversation Consumerist's Laura Northrup had with an AT&T customer service representative after confirming that iPhones were not available when using any New York zip code:
Daphne: Welcome to AT&T online Sales support. How may I assist you with placing your order today?
Laura: Hi, I was looking at the iPhone 3Gs and the system tells me that I cannot order one in my ZIP code. My zip code is 11231. (Brooklyn, NY) Is this true? Are iPhones no longer available in New York City (http://gizmodo.com/tag/newyorkcity/)?
Daphne: I am happy to be helping you today . Yes, this is correct the phone is not offered to you because New York is not ready for the iPhone.
Daphne: You don't have enough towers to handle the phone.
Laura: Thank you for your help. So the phone is not available to people anywhere in the city?
Daphne: Yes this is correct Laura.
Yikes. So the solution to the localized strain heavy data usage is putting on a network is to stop online sales of a particular phone? Doesn't exactly seem like a sensible idea, especially since there are plenty of phones in AT&T's brick-and-mortar stores in New York. I'm definitely curious to hear if AT&T makes an official statement on this issue and what the explanation for this odd issue is. [Consumerist (http://consumerist.com/2009/12/att-customer-service-new-york-city-is-not-ready-for-the-iphone.html)]
Photo by 1Happysnapper(is trying to catch up ) (http://www.flickr.com/photos/21560098@N06/3636921327/)
http://ads.pheedo.com/img.phdo?p=1 (http://ads.pheedo.com/click.phdo?p=1) http://a.rfihub.com/eus.gif?eui=2226 http://feedads.g.doubleclick.net/~a/T0zuP2zVsbRp2zaNjxAYvUCOte8/0/di</img> (http://feedads.g.doubleclick.net/~a/T0zuP2zVsbRp2zaNjxAYvUCOte8/0/da)
http://feedads.g.doubleclick.net/~a/T0zuP2zVsbRp2zaNjxAYvUCOte8/1/di</img> (http://feedads.g.doubleclick.net/~a/T0zuP2zVsbRp2zaNjxAYvUCOte8/1/da)
http://feeds.feedburner.com/~ff/gizmodo/full?d=H0mrP-F8Qgo</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=IIHr2YUjp4M:wIUP5aPfCZ0:H0mrP-F8Qgo) http://feeds.feedburner.com/~ff/gizmodo/full?d=yIl2AUoC8zA</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=IIHr2YUjp4M:wIUP5aPfCZ0:yIl2AUoC8zA) http://feeds.feedburner.com/~ff/gizmodo/full?i=IIHr2YUjp4M:wIUP5aPfCZ0:D7DqB2pKExk</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=IIHr2YUjp4M:wIUP5aPfCZ0:D7DqB2pKExk) http://feeds.feedburner.com/~ff/gizmodo/full?i=IIHr2YUjp4M:wIUP5aPfCZ0:V_sGLiPBpWU</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=IIHr2YUjp4M:wIUP5aPfCZ0:V_sGLiPBpWU)
http://feeds.feedburner.com/~r/gizmodo/full/~4/IIHr2YUjp4M
More... (http://feeds.gawker.com/~r/gizmodo/full/~3/IIHr2YUjp4M/att-to-new-yorkers-you-dont-have-enough-towers-to-handle-the-iphone)