retroremakes
February 9th, 2010, 15:50
http://cache.gawkerassets.com/assets/images/4/2010/02/500x_nexustop.jpg (http://cache.gawkerassets.com/assets/images/4/2010/02/nexustop.jpg)Google has finally stepped up to the plate to offer a support phone line for Nexus One (http://gizmodo.com/tag/nexusone/) owners. It's a necessary move, given the volume of customer complaints (http://gizmodo.com/5446912/nexus-ones-lousy-customer-support-shows-googles-weakness), but it's also turned out to be a lackluster one.
Nexus One owners can call (888) 48NEXUS between 4am and 7pm PST to speak with a real live person. Unfortunately, though, they'll only be able to get information on the status/shipping information on your existing order. For technical support or repairs and returns, you'll still need to contact HTC customer care (1-888-216-4736). For billing/service support, you'll still need to contact T-Mobile (1-877-453-1304).
Google doesn't have to be its partners' keeper, and if I were a Nexus One owner I'd rather have Google support than not. But it's still got to be terribly frustrating to have three distinct places to turn when you've got a Nexus One issue. [Google (http://google.com/support/android/bin/request.py?contact_type=contact_policy) via CNET (http://news.cnet.com/8301-1035_3-10449720-94.html?part=rss&subj=news&tag=2547-1_3-0-20)]
http://ads.pheedo.com/img.phdo?p=1 (http://ads.pheedo.com/click.phdo?p=1)http://a.rfihub.com/eus.gif?eui=2226http://feeds.feedburner.com/~ff/gizmodo/full?d=H0mrP-F8Qgo</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=T7tYiC_O-UI:LSdy57aijHk:H0mrP-F8Qgo) http://feeds.feedburner.com/~ff/gizmodo/full?d=yIl2AUoC8zA</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=T7tYiC_O-UI:LSdy57aijHk:yIl2AUoC8zA) http://feeds.feedburner.com/~ff/gizmodo/full?i=T7tYiC_O-UI:LSdy57aijHk:D7DqB2pKExk</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=T7tYiC_O-UI:LSdy57aijHk:D7DqB2pKExk) http://feeds.feedburner.com/~ff/gizmodo/full?i=T7tYiC_O-UI:LSdy57aijHk:V_sGLiPBpWU</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=T7tYiC_O-UI:LSdy57aijHk:V_sGLiPBpWU)
http://feeds.feedburner.com/~r/gizmodo/full/~4/T7tYiC_O-UI
More... (http://feeds.gawker.com/~r/gizmodo/full/~3/T7tYiC_O-UI/google-finally-provides-limited-nexus-one-phone-support)
Nexus One owners can call (888) 48NEXUS between 4am and 7pm PST to speak with a real live person. Unfortunately, though, they'll only be able to get information on the status/shipping information on your existing order. For technical support or repairs and returns, you'll still need to contact HTC customer care (1-888-216-4736). For billing/service support, you'll still need to contact T-Mobile (1-877-453-1304).
Google doesn't have to be its partners' keeper, and if I were a Nexus One owner I'd rather have Google support than not. But it's still got to be terribly frustrating to have three distinct places to turn when you've got a Nexus One issue. [Google (http://google.com/support/android/bin/request.py?contact_type=contact_policy) via CNET (http://news.cnet.com/8301-1035_3-10449720-94.html?part=rss&subj=news&tag=2547-1_3-0-20)]
http://ads.pheedo.com/img.phdo?p=1 (http://ads.pheedo.com/click.phdo?p=1)http://a.rfihub.com/eus.gif?eui=2226http://feeds.feedburner.com/~ff/gizmodo/full?d=H0mrP-F8Qgo</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=T7tYiC_O-UI:LSdy57aijHk:H0mrP-F8Qgo) http://feeds.feedburner.com/~ff/gizmodo/full?d=yIl2AUoC8zA</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=T7tYiC_O-UI:LSdy57aijHk:yIl2AUoC8zA) http://feeds.feedburner.com/~ff/gizmodo/full?i=T7tYiC_O-UI:LSdy57aijHk:D7DqB2pKExk</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=T7tYiC_O-UI:LSdy57aijHk:D7DqB2pKExk) http://feeds.feedburner.com/~ff/gizmodo/full?i=T7tYiC_O-UI:LSdy57aijHk:V_sGLiPBpWU</img> (http://feeds.gawker.com/~ff/gizmodo/full?a=T7tYiC_O-UI:LSdy57aijHk:V_sGLiPBpWU)
http://feeds.feedburner.com/~r/gizmodo/full/~4/T7tYiC_O-UI
More... (http://feeds.gawker.com/~r/gizmodo/full/~3/T7tYiC_O-UI/google-finally-provides-limited-nexus-one-phone-support)