wraggster
July 31st, 2013, 22:14
http://www.blogcdn.com/www.engadget.com/media/2012/09/samsung-galaxy-nexus-and-iphone-4s.jpg (http://www.engadget.com/2013/07/31/acsi-smartphone-satisfaction-2013/)What a difference a year makes. Apple topped American Customer Satisfaction Index's (http://www.engadget.com/2012/05/16/iphone-waltzes-into-top-spot-of-us-phone-satisfaction-index/)smartphone rankings back in 2012, but Samsung has taken the lead in 2013 by a slim margin. Owners responding to ACSI's national survey gave an 84-point score to both the Galaxy S III (http://www.engadget.com/2012/06/20/samsung-galaxy-s-iii-review-shootout-atandt-vs-sprint/) and Galaxy Note II (http://www.engadget.com/2012/10/08/samsung-galaxy-note-ii-review/), putting the two Samsung phones just past the 82-point iPhone 5 (http://www.engadget.com/2012/09/18/apple-iphone-5-review/) and iPhone 4S (http://www.engadget.com/2011/10/14/iphone-4s-review/). Researchers haven't explained the changing attitudes, although they add that the Galaxy S 4 (http://www.engadget.com/2013/04/24/samsung-galaxy-s-4-review/) and other newer phones didn't ship in time to count. It's at least clear that the American sentiment doesn't extend worldwide -- ACSI notes that South Koreans ranked the iPhone 5 higher than the Galaxy S III despite Samsung's home turf advantage. Apple also maintains the lead in ACSI's device-independent scores at 81 points to 76, although Samsung is quickly catching up. It's safe to say that neither smartphone maker can afford to relax.
http://www.engadget.com/2013/07/31/acsi-smartphone-satisfaction-2013/
http://www.engadget.com/2013/07/31/acsi-smartphone-satisfaction-2013/