How BlackBerry Blew It

[wraggster]

The Globe and Mail is running a fascinating in-depth report on how BlackBerry went from the world leader in smartphones to a company on the brink of collapse (http://www.theglobeandmail.com/report-on-business/the-inside-story-of-why-blackberry-is-failing/article14563602/). It paints a picture of a company with deep engineering talent but hamstrung by arrogance, indecision, slowness to embrace change, and a lack of internal accountability. From the story: '"The problem wasn't that we stopped listening to customers," said one former RIM insider. "We believed we knew better what customers needed long term than they did."'"

http://slashdot.org/story/13/09/30/1955226/how-blackberry-blew-it