wraggster
March 12th, 2014, 21:39
Microsoft has acknowledged 'issues' with the Xbox One's headset adapter, following numerous complaints regarding voice chat functionality on older headsets.
Complaints have flooded in via the official Xbox forums (http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4269/t/1710852.aspx) and other websites over apparent compatibility issues with the newly-released Xbox One headset adapter and several makes and models of headset, including Turtle Beach and Astro.
http://cdn.medialib.computerandvideogames.com/screens/dir_3147/image_314760_460.jpg (http://www.computerandvideogames.com/viewer.php?id=314760&mode=article)According to user reports, while in-game audio and even Skype calls work fine, the voice of the affected user is distorted in party chat.
In a statement to Game Informer (http://www.gameinformer.com/b/news/archive/2014/03/11/microsoft-investigating-user-problems-with-xbox-one-chat-adapter.aspx) a Microsoft rep said the firm is 'investigating' the "intermittent issues".
"We've heard about a small number of users experiencing intermittent issues," said a Microsoft rep. "We're actively investigating and are working on a resolution."
The $24.99 adapter was released this month (http://www.computerandvideogames.com/449095/xbox-one-stereo-headset-and-adapter-planned-for-early-march/) to allow Xbox One players to use Xbox 360 headsets with the new machine, which is not natively backwards compatible with older devices.
As well as a system update, users are also required to instal an update for the controller itself using the included USB cable.
http://www.computerandvideogames.com/453442/microsoft-investigating-xbox-one-headset-adapter-issues/
Complaints have flooded in via the official Xbox forums (http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4269/t/1710852.aspx) and other websites over apparent compatibility issues with the newly-released Xbox One headset adapter and several makes and models of headset, including Turtle Beach and Astro.
http://cdn.medialib.computerandvideogames.com/screens/dir_3147/image_314760_460.jpg (http://www.computerandvideogames.com/viewer.php?id=314760&mode=article)According to user reports, while in-game audio and even Skype calls work fine, the voice of the affected user is distorted in party chat.
In a statement to Game Informer (http://www.gameinformer.com/b/news/archive/2014/03/11/microsoft-investigating-user-problems-with-xbox-one-chat-adapter.aspx) a Microsoft rep said the firm is 'investigating' the "intermittent issues".
"We've heard about a small number of users experiencing intermittent issues," said a Microsoft rep. "We're actively investigating and are working on a resolution."
The $24.99 adapter was released this month (http://www.computerandvideogames.com/449095/xbox-one-stereo-headset-and-adapter-planned-for-early-march/) to allow Xbox One players to use Xbox 360 headsets with the new machine, which is not natively backwards compatible with older devices.
As well as a system update, users are also required to instal an update for the controller itself using the included USB cable.
http://www.computerandvideogames.com/453442/microsoft-investigating-xbox-one-headset-adapter-issues/