wraggster
January 17th, 2008, 00:00
MTV recently spoke with the lawyer behind the Xbox Live outage class-action lawsuit who is seeking $5 million in damages. Attorney Jason Gibson, a consumer-fraud attorney, comes off very well in the piece and diffuses criticisms that his clients are just cashing in by saying, "When you have one person who is mad and they can't get a response, and they can't get their complaints addressed by a company like Microsoft, the only way to get their attention is in numbers." Gibson says his clients (who are college-educated and in their late 20s and 30s) are not expecting a "windfall or anything like that," they just want to be reimbursed for services not delivered.
Gibson says that others are joining in on the suit and that Microsoft put the cart before the horse this holiday with Xbox Live. He claims that the manufacturer took money for Xbox Live subscriptions without being able to provide the service promised, and that the service should have been ready to handle an influx of consumers. As much as we're happy that Microsoft is giving us a free game for all the drama, the infrastructure should certainly have been there to provide service by this point in Xbox Live's life.
http://www.joystiq.com/2008/01/16/xbox-live-class-action-lawsuit-lawyer-speaks/
Gibson says that others are joining in on the suit and that Microsoft put the cart before the horse this holiday with Xbox Live. He claims that the manufacturer took money for Xbox Live subscriptions without being able to provide the service promised, and that the service should have been ready to handle an influx of consumers. As much as we're happy that Microsoft is giving us a free game for all the drama, the infrastructure should certainly have been there to provide service by this point in Xbox Live's life.
http://www.joystiq.com/2008/01/16/xbox-live-class-action-lawsuit-lawyer-speaks/