Sony will compensate anybody who bought a faulty launch version of Assassin's Creed: Bloodlines from the PlayStation Store.
"Yes, there was an issue with the original download," a Sony spokesperson told Eurogamer. "It was pulled from the store and we are issuing replacement codes for those people who purchased the content before 12pm GMT on 20th November."
One Eurogamer reader wrote to tell us Sony had shut up shop and not responded to phone calls, emails or updated the European blog to explain what was going on.
Ubisoft, for its part, said this is "a customer service issue of Sony".