Microsoft: Don't Mail Bill Gates about RRoD Issues

On Wednesday we reported about a guy who got a brand new X360 after mailing Bill Gates about the problems he was having with his console. Tons of news sites reported on this and the result seems to have been a massive increase in angry mails towards the man.

Microsoft now has sent out a note that people shouldn't be contacting Mr. Gates:
"Bill Gates or Microsoft executives are not an appropriate escalation point for customer service issues. Customers experiencing issues with their Xbox 360 console should contact Xbox Customer Service. Our customer service team is well equipped to ensure that the repair process goes smoothly."

http://www.fragland.net/news/MS-Dont-mail-Bill/18492/