Quote:
Thank you for writing us.
As much as we would like to address all of your questions, there are certain topics that are simply
out of the scope of this department within Sony Computer Entertainment America (SCEA). You have
reached the Consumer Services Department within SCEA, and we handle all general inquiries for our
PlayStation(R) family of products, warranty and repair information, installation and
troubleshooting, general corporate business inquiries, PlayStation(R) Underground(TM) Club
Membership inquiries, and third party software referrals, just to name a few.
Very specific questions on any particular product (e.g., manufacturing process), programming details
of software or hardware, 'reasons or beliefs' on why a product did or did not include certain
features, personal opinions, and personal contact information for developers, publishers, and other
company employees, are some of the topics that cannot be addressed. Also, there are certain topics
that we may not be able to address due to the fact that they are confidential and proprietary to
SCEA.
Additionally, due to the complex nature of this industry and its products, certain information is
just not easily available. You may be able to do some thorough research on your own at the local
library, internet search engines, and at academic institutions.
Damn you, sony.