Sony: Go Ahead And Buy An XBOX 'Their Support Isn't Much Better'

[wraggster]

Reader Adrian's PS3 is broken and since the console was a gift that didn't come with a receipt, Sony is denying warranty coverage. Where it gets tricky is that there's a "manufactured on" sticker on the back of the machine indicating that it is clearly less than a year old -- meaning that there's no possible way it could be out of warranty coverage. Adrian tried explaining this concept to Sony, but they weren't interested. No receipt. No warranty. When Adrian threatened to switch to XBOX, Sony's only answer was that "their support wasn't much better."

http://consumerist.com/5008866/sony-...nt-much-better

[Elven6]

With the 360 support service you don't need a receipt, as long as the serial number states it was manufactuered at a time within their repair policy, your good to go. So I really don't know how Sony can go off saying it isn't much better.

[Ultima Chocochu]

Yeah but what if you hadn't had your 360 in a year? And they said they couldn't, because it was past due the repair policy for it or whatever?
Can you use a receipt in that case? Just curious, on another note
It was kind of funny for Sony to say that, but maybe their policy is easier for them to go by.
But what's the point of threatening Sony? That's just kind of stupid.

Plus I just realized one thing, maybe Sony doesn't want to repair something that could possibly have been stolen. Just a guess.

[F9zDark]

First off, I doubt MS takes Manufactured On date into consideration: what of the person who buys a console manufactured a year ago? Is that not covered, although it states clearly FROM THE DATE OF PURCHASE?

Secondly, Sony and other companies only warrant products with receipts because who is to say that the unit isn't stolen, or a failed demo unit that was tossed in the trash at Walmart that an Employee picked up?

In either case the companies got their money initially, but someone ends up with a free, working PS3...

[JKKDARK]

Typical comment by Sony.

[Napalm-Death]

Typical comment by Sony.

Typical JKKDARK comment.

[masterchief929]

both services fail. :P

[rageteam1000]

here's my two cents: person gets PS3 (as a gift, as a self purchase, etc).
person finds out PS3 is broken.
person calls sony customer support.
customer support says no service.
customer says "well this isn't fair. I'll go get a 360."
customer support says "okay get a 360, not like you'll get better service. have a nice day."

next should be:

customer support person gets told off by supervisor/or fired.

no one should get that kind of treatment from what should a be service to the customer. or at least that's how I feel.

[DPyro]

The point of their receipt policy to to prevent people from buying broken consoles off places like ebay or such and then turning around and getting it fixed for free. Besides that, your always welcome to pay the standard $150 to get a refurbished console.

[Mazu]

Woh woh hold it. Anyone care to think about the fact that this was not an official statement by Sony? Listen before you jump the gun.

My PS3 a few months ago stopped working for some reason. I was surprised to say the least. I've never heard of them just "Stopping" but heres the deal: I didn't have a receipt (My PS3 was also a gift) and I was only a few weeks over my warranty. I was fairly scared I wouldn't get my fix or new PS3, but I called Sony anyways and talked to them and a manager. They worked it out and said that it's fine and sent me a new PS3. I just used a bank statement instead of a receit which was perfectly fine. They were very nice to let me have a new PS3 even though I was a few weeks over my warranty.

I'm sure this person just got a jack ass on the phone. It happens. It's certainly not the best job in the world.