Sony: Go Ahead And Buy An XBOX 'Their Support Isn't Much Better'

[F9zDark]

Yeah I agree it was a pretty bad statement; but so is saying "I am gonna buy a 360". I mean seriously, tech support persons aren't paid their "equal" share for the stupidity they have to deal with, but a loyal customer wishing to get their console fixed wouldn't have said that. There are other ways of getting the receipts, especially if a credit card was used, and most companies will produce the credit statement for the purchase and Sony has accepted this as a valid proof of purchase.

Thing of it is, this goes both ways, Costco for instance had a no questions asked 1 year return policy on TVs. Well as you might have guessed, people would buy a brand new TV, return it 364 days later and get another brand new TV for absolutely free. Needless to say, Costco caught on and changed their policy to 90 days.

My point is, companies have to balance what is good for consumers and what is good for themselves; if Sony allowed everyone with a PS3 to get it repaired, how many people who DIDN'T BUY a PS3 would benefit from it being repaired freely?

Use the example of Costco, imagine how many people would look around for busted PS3s or buy them on Ebay and simply say "I got it as a gift please fix it for me?" and if Sony obliged, you'd have many people who paid very little or nothing for a PS3 getting it fixed for nothing.

In all honesty, thats not very fair for those of us who bought a PS3 and may have a legitimate problem, because that would slow down the repair process since everyone would be using it at that point.

[Shadowblind]

Reader Adrian's PS3 is broken and since the console was a gift that didn't come with a receipt, Sony is denying warranty coverage. Where it gets tricky is that there's a "manufactured on" sticker on the back of the machine indicating that it is clearly less than a year old -- meaning that there's no possible way it could be out of warranty coverage. Adrian tried explaining this concept to Sony, but they weren't interested. No receipt. No warranty. When Adrian threatened to switch to XBOX, Sony's only answer was that "their support wasn't much better."

http://consumerist.com/5008866/sony-...nt-much-better

Lol. Warrenty support covers every Xbox 360 ever made. They aren't 3 years old yet. Support is much better.

Lol Sony.

[F9zDark]

Lol. Warrenty support covers every Xbox 360 ever made. They aren't 3 years old yet. Support is much better.

Lol Sony.

But thats only because MS wanted to cut costs and make a cheap piece of crap console...

Sure service is good NOW, but what of all the RRODed consoles BEFORE MS made their vow to fix the consoles for 3 years?

And even then the service isn't any better, its only if the console dies because of RROD issue, everything else is still 1 year.

[Shadowblind]

But thats only because MS wanted to cut costs and make a cheap piece of crap console...

Sure service is good NOW, but what of all the RRODed consoles BEFORE MS made their vow to fix the consoles for 3 years?

And even then the service isn't any better, its only if the console dies because of RROD issue, everything else is still 1 year.

I know how it was. My first Xbox RRoD. I cursed Microsoft terribly. If my brother hadn't fixed it on his own, I would have dropped them. Microsoft can shove they're first generation 360s so far up they're--

That doesn't change they're service now, however.

[Triv1um]

When I had my first XBOX years ago, I was having problems with it, and MS's service was terrible.

By the sounds of it, Sony's aint much better.

[DPyro]

The 3 years for Xbox only covers RROD, if something else fails its only the standard 1 year warranty.

[Napalm-Death]

When I had my first XBOX years ago, I was having problems with it, and MS's service was terrible.

By the sounds of it, Sony's aint much better.

Actually, it is. This guy (the PS3 owner) just had to deal with a prick. I've dealt with Sony's tech support before and they're actually helpful people.

[Elven6]

I think with the 360 it is the date you register the serial number with Microsoft.

[Baboon]

The 3 years for Xbox only covers RROD, if something else fails its only the standard 1 year warranty.

Yep this is correct. When my machine died a few months ago I had to fork out as it wasnt the rrod but something else. ...I had to pay £65 for them to fix my machine and they also then extended my warranty for antoher year.

They did also give me an extra months xbox live gold membership for free though and also the choice of either a free game or accessory (I went for the blutooth headset seeing as this was the most expensive option at £37 lol). The whole process from ringing their helpline to eventualy getting my machine back only took a week and a half so the turnaround was pretty good.


In all fairness though Isn't a one year warranty the standard on all electrical goods purchases now? ...After the standard one year cover I can't see sony paying up either if your machine is no longer under warranty?

[trugamer]

Surely if it was a refurb the warranty seals would be broken? if i legitimatley bought a PS3, opened it up, it broke, I have no more right to a fixed console than someone who bought a broken one off ebay?
TBH I wouldn't be surprised if the telephone guy was fired, he basically said Sony's customer support is rubbish, not a great way to represent the company you work for