Microsoft has worked dilligently in attempting to clear up this issue its not nearly as bad as wragster makes it seem , even though these games were getting scratched it is still the customers fault because this issue can occur in very isolated situations but it can be caused by a couple things
1st if the xbox 360 is moved during play even if the xbox is off a game would be scratched - there could be added protection put in place but that would mean more expensive dvd drives which would raise the cost of the console (Microsoft wants to make the console available to everyone at a decent price - so what if precautions must be made)
2nd the xbox 360 requires full power to run the console properly - most people have the xbox plugged into a surge protector/power bar rather than into a wall outlet this connection limits the amount of power the xbox 360 recieve and can cause this issues to occur
- Microsoft states that the xbox should never be hooked into a surge protector/power bar on page 8 of the xbox 360 owner manual
None of this is microsofts problem i have done xbox support for 2 years and its in very rare occasions i will hear of scratched discs - about once every 2 months - 50 calls a day
Microsofts call driving statistics show that the scratched disc only takes 1% of our call volume which is very low - most of that 1% has moved the xbox console during play so that leaves very little
There are disc replacement programs set up with every game manufacturer if one of you games get scratched call the manufacturer and for a small fee you can send the damaged disc to them and they will send a new one - process takes up to 2 weeks and can cost at most $20 canadian $15 american
The xbox has sold 28 million units so far and these are just a few cases but the other 27.72 million are not having these problems - and also as wraggster stated that the new consoles are getting better and microsoft is working toward a solution
Because of the way the console is made (To save you money by making HD gaming as cheap as $199) you will not want the xbox in any area where it would be subject to vibrations as that could also cause the scatches
This was all done for a reason completely fixing it would not be cost effective for something that no-one really has issues with
Bookmarks