Dear Neuros MPEG-4 Recorder 2 Owners:
We want to make you aware of an issue that has recently popped up for use of the Neuros Recorder 2 on the Sony Playstation Portable.
Sony has recently offered a firmware upgrade for the PSP from Version 2.6 to Version 2.7. We don’t think Sony did this on purpose, but, for now, PSPs with the upgraded firmware won’t play files recorded with the Recorder 2. A second result of this issue is that any files you may have recorded previously with the Recorder 2 would need to be converted to play on PSPs having the upgraded Version 2.7 firmware.
Until we solve this problem, we strongly recommend that, if you have not already done so, that you wait before upgrading your PSP firmware to Version 2.7.
We take this issue seriously and are taking three different approaches to solve it. We are: (i) working to create an upgrade to our own firmware so that files made with the Recorder 2 will play on the PSP. We anticipate that this will take a week or two to solve; and (ii) trying to make Sony aware of the problem so that we can work with them to create a firmware upgrade that does not have the problem. We don’t yet know if Sony will cooperate with this but will keep pushing. (iii) we are working to provide a free solution to convert your old recordings to play on the new PSP firmware.
Thanks for your understanding while we get this figured out! We’ll keep you posted.
The Neuros Team
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