Repair specialist refuses to take further Xbox 360 consoles

[Shrygue]

via Games Industry


UK-based repairs specialist Micromart has told GamesIndustry.biz that it has had to refuse to service Xbox 360 consoles that display three red lights, dubbed the Red Ring of Death.

Before it put a stop to the repair service, Micromart says it was seeing around 30 consoles a week over a period of several months.

"We were seeing about 30 a week before we pulled the plug on the service," said Jeff Croft of Micromart.

"We saw it over a period of several months and it was just getting worse. It began towards the end of last year. Once the twelve month warranty finished then we started to see more and more machines being sent in to be looked at.

"The problem with three red lights was there fairly regularly, but over two or three months it became a real issue," he detailed.

Micromart acts for individual retailers who send customer's goods to the specialist. Croft says his company pulled the service after discovering problems with the motherboard, and that that repairing the console wasn't financially feasible. Even after working on a number of machines, the company didn't feel comfortable with the end result.

"The work we had done to the console lead us to believe that basically it was a fault with the motherboard and not something that could be resolved easily. And it wasn't going to go away.

"Rather than lead customers up the garden path we'd walk away from it and tell them to go directly to Microsoft because they have the facility to replace the motherboard. If Microsoft has updated the motherboard for the new consoles that its producing then presumably they've improved the existing model."

Croft said the company had written to Microsoft to inform it of the problems encountered but had received no reply.

[devdj]

everyone should know how flawed the xbox 360 is today as it stands as the most flawed game console ever made.

[VampDude]

Wow, I hope when I get a "Xbox 360 Elite" I won't get the red ring of death. Because I'm sure Microsoft are doing everything they can for the console, but cannot uncrease that single flaw! (which is something to do with overheating???)

[wolfpack]

i have an xbox 360 (regular) and i have had no issues at all with it. i guess it all depends on how its treated and if it was modded or not. but i dunno though, mine has no problems and im happy with that.

[cloud_952]

everyone should know how flawed the xbox 360 is today as it stands as the most flawed game console ever made.

Kids today.. complain, complain, and then complain some more. O_o Really, did you just say that it was the most flawed console ever made? =D HA! Someone needs to actually read up on some video game history.

Seriously, playing N64 does not make you old-skool. When I was a kid, I rolled with the Atari. =p And my Commodore 64.

[SmashinGit]

I also have had my 360 since day one and have had no problems at all with it. I do think it matters where you position it though. Mine is on a shelf under the tv with the power unit also positioned on the shelf. I wonder how many of these returns have been positioned on the carpet?

[masamune]

this frightens me...