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Published on October 30th, 2006 22:59
Turn on your TV this week and you may see a striking commercial: An animated baby doll sits in a white room looking at a small black box. It coos with delight. It laughs with an adult's demented cackle. Tears flow down its cheeks - and back up again.
And just for an instant, an image from the PS3 game "Resistance: Fall of Man" flashes in its eyes. Will anybody notice it? Of course they will. The spot is one of the first commercials for the PS3, Sony's next-generation videogame console, whose rabid fans will surely scrutinize it. "We know people will be taping these commercials and freeze-framing them," says Brett Craig, a creative director at the Los Angeles office of TBWA/Chiat/Day, the agency that made the ad.
No kidding. The launch of the PS3 will be one of the most closely watched new-product rollouts of all time. Sony (Charts) is spending $150 million on the ad campaign by TBWA, which has done all the ads in the U.S. for the videogame console since the launch of the first PlayStation in 1995.
For the past year it has been working on the ad campaign for the Nov. 17 launch of the third-generation platform - giving the Los Angeles office a chance to demonstrate once again that it is one of the world's coolest creative shops.
In early October, Sony and TBWA gave me an advance look at the PS3 ad campaign, which made its debut the week of Oct. 30. The television commercials were still being cleaned up, but provocative billboards had gone up in four major cities, and the agency had begun an intriguing viral campaign that was resonating with hard-core gamers.
But coolness can be fleeting, as Sony has learned the hard way. Once, the company's name was synonymous with cutting-edge consumer electronics products. But Sony's image has taken a beating in recent years - along with its stock price.
The company has been trounced by Apple (Charts) in portable music players. Rivals like Sharp moved more swiftly to make flat-screen TVs. Sony recently had to recall 9.6 million laptop battery packs it had sold to manufacturers like Dell and Apple because some of them overheated and burst into flames. Its net quarterly profit plunged 94 percent.
Sony's bread and butter
Sony's PlayStation division has been one of its few bright spots. But Sony may be vulnerable on that front too. The PS3 was supposed to come out last spring, but was delayed in the U.S. and Japan because Sony couldn't manufacture the consoles fast enough. Europeans will have to wait until March.
Sony executives say the launch of the PS2 in 2000 had similar problems, but the console went on to sell 106 million units worldwide, becoming the most popular videogame platform on the market. Then again, Sony didn't need a hit new product at the time as desperately as it does today.
The company has also taken heat from fans for the PS3's price. A fully loaded unit will sell for $599. Sony executives say the console is worth it. "If it was all about price, then we'd all be driving Hyundais and we'd all be watching $199 TVs," shrugs Jack Tretton, executive vice president of Sony Computer Entertainment America.
Still, the high price could be a boon to Sony's chief gaming competitors, Microsoft (Charts) and Nintendo (Charts). Microsoft points out that for the price of the PS3, you could almost buy the most expensive Microsoft Xbox 360 ($399) plus the Nintendo Wii ($249), which hits the stores two days after Sony's new console.
That presents a huge challenge for TBWA going into the Christmas season. The goal isn't to sell the PS3 on the first day of the launch - PlayStation fans will probably grab every one of the 400,000 units off the shelves.
The agency's job is to persuade those who leave the store empty-handed to wait - to not buy Xbox or Wii - even if it means holding off until after Christmas before Sony can ramp up its manufacturing enough to satisfy the demand.
Hinging on advertising
TBWA's reputation is also on the line. Ad agencies are a lot like fashion designers. Marc Jacobs uses his catwalk fare to sell jeans. TBWA/Chiat/Day, a division of Omnicom (Charts), uses the Los Angeles office's showcase work for PlayStation (and Apple, another signature client) to attract clients at its 257 other offices around the world.
So the bar is high indeed. If the Los Angeles office doesn't clear it with the PS3 launch, Sony may not be the only client that heads for the exit.
Nobody understands that better than Rob Schwartz, who oversees the Los Angeles office's creative staff, a job he compares to managing the 1927 Yankees. He made sure TBWA pulled out all the stops last January when it met with Sony executives to discuss the PS3 campaign. TBWA rented out the Los Angeles Museum of Contemporary Art for the occasion. Executives from TBWA and Sony spent the morning touring Ecstasy, an exhibition celebrating the sort of visions brought on by hallucinogenic drugs.
The field trip wasn't as frivolous as it sounds. TBWA wanted to inspire its art directors and copywriters to come up with something fantastic. After lunch the group retired to the exhibition's centerpiece: a room full of rotating sculptures of giant topsy-turvy
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